Q: What is ConnectUtilities?
Q: Where is ConnectUtilities based?
Q: What is the benefit of using ConnectUtilities' service?
Q: Does ConnectUtilities charge a fee for this service?
Q: What is ConnectUtilities' Refund Policy?
Q: What do I have to do to connect my utilities?
Q: How do I check the status of my service requests to confirm that they were received and get the date when I will receive service?
Q: Why don't you service all utilities and requests?
Q: Are ConnectUtilities' providers nationwide and/or do they offer coverage nationwide?
Q: Are online service requests really safe?
Q: Can I use the service if I do not have a computer?

Q: What is ConnectUtilities?

A: ConnectUtilities is a leading Internet Utility Services Business (IUSB) offering full service utility and subscription service connections. Our service offers you efficiency and convenience while saving you time and money. We are your one-stop-shop for requesting utility services and providing special promotional service offers. ConnectUtilities, LLC. is not a utility service provider.

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Q: Where is ConnectUtilities based?

A: ConnectUtilities is headquartered in Baton Rouge, Louisiana

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Q: What is the benefit of using ConnectUtilities' service?

A: ConnectUtilities' unique service offering benefits our customers in a number of ways by

  • Eliminating long waits in line or on hold with service providers
  • Making it possible for you to provide your request information once and only once
  • Providing information about the different service plans and offerings
  • Preventing loss of wages from having to take time off of work to schedule utilities
  • Allowing you to take advantage of additional services such as newspapers and U.S. Mail Change of Address forms
  • Scheduling service connections on the same day to eliminate different service times
  • Offering you valuable service discounts from ConnectUtilities Premier Providers
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Q: Does ConnectUtilities charge a fee for this service?

A: In order to provide you the time-saving convenience of selecting your home service providers and connecting, disconnecting or transferring your services in one website, ConnectUtilities charges a fee for its services. In select markets, by choosing new service offerings from one of our featured utility and home service providers, the convenience fee is reduced or removed completely.

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Q: What is ConnectUtilities' Refund Policy?

A: A refund of the ConnectUtilities fee may be issued if ConnectUtilities is unable to successfully deliver the requested services for provider processing. The fee is not refundable if service is denied due to poor credit history, outstanding previous balances, wrong/false information, etc. The ConnectUtilities fee is not refundable if a selected service provider requires proof of identification or payment of a deposit in advance. Our role is to successfully provide the information to the service provider for processing, not to insure successful account activation based upon customer qualification.

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Q: What do I have to do to connect my utilities?

A: Five easy steps and your utilities are connected:

  1. Enter Your Zip Codes: Let us know where you live and where you're moving.
  2. Select Current Providers (for those transferring or canceling service): Tell us who services your existing utilities and we'll have them disconnected for you.
  3. Shop for Services: Choose the services and plans you want.
  4. Provide Required Info: In order to service your requests, we'll need information such as your name, address, and date of birth.
  5. Confirmation & Verification: Confirm and place your order.

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Q: How do I check the status of my service requests to confirm that they were received and the date when I will receive service?

A: You will receive an initial summary confirmation e-mail summarizing your request as well as individual confirmation e-mails listing the details of each service requested. If installation services are required, a service provider representative will contact you for scheduling. Service provider contact numbers are included with each confirmation e-mail.

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Q: Why don't you service all utilities and requests?

A: ConnectUtilities has an excellent selection of services and we will continue to expand our portfolio of service offerings. If you are required to manually request services, please fill out a customer response form letting us know which service provider you would like for us to contact about ConnectUtilities. Please inform the service provider you contact about ConnectUtilities and the convenience we offer.

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Q: Are ConnectUtilities' providers nationwide and/or do they offer coverage nationwide?

A: Yes, our providers are nationwide. However, some of our providers are regionally restrained as to their service offerings. The smaller, independent and non-competitive utilities (i.e. water and sewer) operate locally and may vary from zip code to zip code. ConnectUtilities is working very hard to bring all possible service providers, nationwide or local, into The ConnectUtilities Network in an effort to serve as your one-stop-shop utility and subscription service request provider.

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Q: Are online service requests really safe?

A: Yes! ConnectUtilities uses the industry standard security protocol Secure Sockets Layer (SSL) to encode your personal information before it is transmitted over the Internet. SSL works by creating a temporary and shared "key" (similar to a digital code book) that lets only the computers on either end of the transmission scramble and unscramble information. To anyone between the sender and the receiver, including all the servers that may relay the message, the SSL transmission between is indecipherable gibberish. You are safe!

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Q: Can I use the service if I do not have a computer?

A: Absolutely! You may ask your apartment manager or real estate agent to service your request or you may simply use your computer at work, school, or the public library. All you need is an e-mail address and the ability to get to www.connectutilities.com to check-in for services. Once registered, you can check back any time to view your up-to-the-minute status.

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