Privacy and Security Statement
Security and Protection of Your Personally Identifiable Information
We are committed to maintaining the security of Personally Identifiable Information (defined below) obtained through our site. We take significant precautions to protect your Personally Identifiable Information both online and offline. Maintaining a high degree of confidence from you and our service providers regarding the protection and secure transmission of all Personally Identifiable Information obtained through our site is of the utmost importance to us. Accordingly, we back the secure transmission of your credit card information with our Credit Card Security Guarantee, which you may review by clicking that link at the bottom of each page on this site. We have implemented a security policy to keep Personally Identifiable Information that is stored in our systems protected from unauthorized access. Our systems are configured with data encryption technologies and firewalls. When you send Personally Identifiable Information to us over the Internet, or we send it to service providers over the Internet, your data is protected by 128-bit Secure Socket Layer (SSL) technology to ensure safe transmission. All of our servers storing Personally Identifiable Information are kept in a secure environment and may be accessed only by a limited number of authorized persons. All of our employees have signed written confidentiality agreements specifically prohibiting their use or dissemination of such information in any unauthorized manner.
Information Collected About You
We collect information about you that is provided by you to us or a Site Partner, such as your name, address, telephone numbers, e-mail addresses and other information that can identify you as a specific individual ("Personally Identifiable Information"). On those pages of our site where Personally Identifiable Information is collected in order for you to purchase or request further information about a product or service, we describe what information is required in order to provide you with the product, service or information that you have requested. We do not knowingly collect information from children under 13. If a Service Provider requires a birth date to order a specific product or service, you will not be able to enter a birth date that indicates that you are less than 13 years old. We collect Personally Identifiable Information when you:
- Become authorized to use our site through a Site Partner
- Purchase a product or service
- Request further information regarding a product or service
- Disconnect a service
- Contact us
You and/or a Site Partner representative may provide us with the Personally Identifiable Information necessary to allow you to use our site and to optimize your use of our service. This Personally Identifiable Information may include your name, address and other Personally Identifiable Information that you or a Site Partner determines will enhance your experience in using our site, such as your telephone numbers and e-mail addresses.
We collect credit card information necessary to set up the billing for the services and products that you purchase, which may include card number, card type, cardholder name, billing address and expiration date. If you use automatic deduction (electronic funds transfer) to purchase services or products, we collect account information necessary to set up the billing and payment for the services and products that you purchase. This account information includes the account number, account type, account name and the ABA routing number of the financial institution where the account is located.
Requests for Further Information Regarding Products and Services
When you request additional information or have a question regarding products or services offered on this site, we collect Personally Identifiable Information that the applicable service provider may need to contact you with a response to your request or inquiry.
Surveys, Contests and Sweepstakes
We may offer residents an opportunity to participate in surveys, contests or sweepstakes for the purpose of improving this site or promoting the use of this site. Information collected by us when you participate in a survey, contest or sweepstakes may include Personally Identifiable Information. You may at any time opt out of receiving e-mails or other notifications from us regarding surveys, contests or sweepstakes available through this site, by e-mailing us at info@ConnectUtilities.com.
Links to Other Sites
This Web site may contain links to other sites that are not owned or controlled by ConnectUtilities, LLC. Please be aware that we, ConnectUtilities, LLC, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects Personally Identifiable Information, which may include, without limitation, when you leave our site to complete surveys or click on advertisements that direct you to third party sites. This privacy statement applies only to information collected by this Web site.
Our Service Providers
It is our intention to maintain reputable service providers to offer residents a variety of products and services on our site. All services and products throughout our site are provided by third parties and are identified and described as such. When choosing to purchase products or services from any service provider, you must take into consideration that you will be transacting business directly with this service provider. The information provided by you and collected by a service provider will be similar to information that would be provided pursuant to a purchase of such product or service by telephone or in person.
Use of Your Personally Identifiable Information
Personally Identifiable Information collected on this site may be used to:
- Facilitate your orders for services and products
- Send notifications
- Promote our service and other available services and products
- Respond to your questions or suggestions
- Improve the quality of our site
Ordering Products and Services
Information collected when you order a product or service is used to confirm and process that order, and may be reused to assist with the processing of your orders of other products and services. For example, if you desire to purchase multiple products and services using the same credit card, you will be able to submit your purchase orders without retyping your credit card information each time. In addition, information collected from you when you order products or services is used to process the billing and payment for these services through your credit card or automatic deduction (electronic funds transfer) account, if applicable. If you set up an ongoing billing and payment account with any of our service providers, these ongoing (usually monthly) charges to your credit card or automatic deduction account will be billed and collected directly by the service provider.
Notifications and Promotions
Service providers that you select may use your e-mail address or telephone number to contact you in order to confirm or arrange service appointments, answer questions or provide requested information, or to resolve outstanding issues pertinent to the delivery of products or services ordered by you. We and your selected service providers may use your e-mail address or other contact information to send you notifications about new features, products, services, specials, service providers, promotions or other opportunities available through this site, or to confirm or improve customer service. You will have the opportunity upon the receipt of any promotional e-mails not pertaining to the status of any of your orders to unsubscribe from receiving such promotional e-mails in the future. We may share address information with our service providers or other business affiliates to provide you with information about new products or services, special offers, discounts or other information that may be of interest to you.
Opt In Policy
We will not share your Personally Identifiable Information in ways different from what is disclosed in this statement unless you specifically elect to make your Personally Identifiable Information available to third parties by checking the applicable opt in box or boxes located on our site. Your opt in elections will not, however, require us to share your Personally Identifiable Information with any third parties.
Responses to Your Questions or Suggestions
We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance with using or accessing this site.
Improving the Quality of Our Sites
We may collect information about your computer (IP address, operating system and Web browser software) for the purpose of assessing the effectiveness of site content and traffic. This data allows us to improve the quality of your visit by streamlining your ability to navigate the site. We do not track your IP address or collect information about your visits to other Internet sites. Information about you and your use of this site may be aggregated with other information collected on this site or other sites or otherwise used in ways that do not personally identify you or constitute Personally Identifiable Information. This type of aggregated or statistical information may be used by us to improve the quality of our site or for other purposes that we may deem appropriate.
Sharing Your Personally Identifiable Information
We do not sell, share or rent your Personally Identifiable Information to others in ways different from what is disclosed in this statement.
When you order a product or service, we deliver Personally Identifiable Information provided by you, including payment information, to the service provider that you selected to provide you with such product or service. Our service providers will require certain information about you, including applicable billing and payment information, in order to fulfill your purchase order or service initiations. When you purchase a product or service, you are contracting directly with the applicable service provider offering the purchased product or service. We provide the forum for and facilitate the processing of your orders. The applicable service provider will be responsible for the fulfillment, delivery, billing, customer service, warranty and support of its own products and services. We recommend that you examine the privacy policies of all third parties from which you purchase products and services, whether through our site, by telephone, in person or by other means, to understand their procedures for using and disclosing your Personally Identifiable Information. When you request further information about a service provider or its products or services, we deliver Personally Identifiable Information provided by you to enable that service provider to contact you regarding your requested information. We may also from time to time provide you with information about products or services, special discounts and other information regarding our sites. You will have the opportunity upon the receipt of any promotional e-mails not pertaining to the status of any of your orders to unsubscribe from receiving such promotional e-mails in the future.
A Site Partner will not have access to your credit card or automatic deduction account information, or other sensitive data that you may provide to service providers, such as your social security number, unless you provide such information to the Site Partner through other means. We may share information with a Site Partner regarding your use of this site and the products and services that you purchase from our service providers. Organizations and other persons interested in becoming channel partners or service providers of ConnectUtilities, LLC are requested to provide certain personally identifiable information, such as name, type of organization, address and contact information. ConnectUtilities, LLC use this information to evaluate channel partner and service provider candidates and reply to their inquiries.
If required by law, we may disclose information you have provided in connection with your use of this site or the purchase of products and services. We may also disclose information about someone who poses a threat to our interests (such as customer fraud) or whose activities could damage or bring harm to others.
Notifications of Changes
We reserve the right to modify or amend this Privacy and Security Statement at any time and for any reason. If we are going to use your Personally Identifiable Information in a manner materially different from that stated at the time of collection we will notify you via e-mail or other available means. You will have a choice as to whether or not we use your information in this materially different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post the notice we will also e-mail users, notifying them of the changes in our privacy practices.
If you need help using our service or have a question regarding the products or services offered by any of our service providers, please call our customer service line at 1-866-839-5838, write us at ConnectUtilities, LLC, Attn: Customer Service, 5333 Westheimer Road, Suite 1000, Houston, TX 77056-5411, or e-mail us at info@ConnectUtilities.com.
Last updated as of July 28th, 2011.